Real clients, real reviews. No staff or fake reviews here
Reviews clients have left us are below, these are taken from our Accident Law & The Personal Injury Lawyers Gold Coast & Brisbane Queensland office locations, principally from Google, as well as other sources such as social media, email or in rare older cases, letters sent to us. (Yes they still exist!) If you are an existing client, or we have helped you, feel free to leave a review for us.
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Current number of 5 star ★★★★★ reviews for our firms
5/5
In early to mid 2018 I was involved in a car accident after being rear ended and shunned into the vehicle in front me, having my 4x4 written Off and leaving me with a chronic pain condition that would change my life forever. I found PIL online and I was referred onto Greg Lauritsen-damm and Stefanie Schilkowski to carry the load of my Personal Injury Case. Greg and Stef were absolutely amazing through the whole process, maximised my compensation return and took the load off my shoulders when ever they could, reassuring me every step of the way even though at times I may have been a little emotional due to the nature of the accident and process. Thank you for your outstanding work and attention to detail, you made the whole process a little easier knowing I had the best in my corner. I highly recommend this outstanding duo to anyone who may need legal advice and a supportive team to lead their personal injury claim to success.
NAOMI BOROWICZ
5/5
After reading all the great reviews I felt confident in choosing PI lawyers for my claim. I was blessed to have Tim Cooper handle my claim. Not only is Tim Cooper a very good lawyer who will work hard to achieve the best out come, but also a honest, trustworthy, genuine person. Tim only used the best and highly regarded people to help assist the best out come for my claim. I truly believe if I chose a different law firm to handle my claim I wouldn't have got the out come I got. I'm very happy with the out come. All the staff at PI lawyers are friendly, professional and easy to deal with. I can't recommend Tim Cooper and the PI Law highly enough. Thank You to Tim Cooper and all the staff at PI law firm Grant B
GRANT B
5/5
I can't thank Allison and the team at The Personal Injury Lawyers enough for their patience, understanding and care throughout this process. They've been nothing but amazing. They were always professional in their dealings with me and gave expert advice every step of the way. I highly recommend them to anyone pursuing a PI claim.
JANICE SHAW
5/5
When I first decided to hire a lawyer for my compensation claim, I was very wary and unsure. The Personal Injury lawyers were honest, professional, and made the process much easier. I felt heard and validated by Carissa and Greg, who successfully settled my claim for 20 times the original offer. I will always suggest this firm and their unwaveringly commitment to their clients. Its truely life changing. Thank you.
JESSICA ARTHUR
5/5
Allison and TPIL were very professional and made us feel comfortable throughout the claim process after our involvement in a road accident. They were very quick to arrange treatment after contacting them and made the experience easy to navigate. Allison was very nice to deal with and always made sure we understood what was happening and the next steps to take. Overall we are very satisfied with the team and would not hesitate in recommending Allison and TPIL in the future.
MARK S
5/5
Allison was awesome throughout my claim journey, I was kept up to date throughout, I would definitely recommend PI lawyers 🙂
NICOLA WHITEHEAD
5/5
I highly recommend PI Lawyers especially Vaughan Jackson and his team as they helped me through my injury claim . I appreciate all the hard work you guys did for me. Thanks again. Merry Xmas.
JEFF NAVIN
5/5
I had Angela Symons handle my case and she was amazing to deal with as it was alot to take in. She made me feel comfortable, made sure I was kept up to date with everything and I really felt that she helped me get the best outcome. Angela made a very daunting and stressfull time in my life a lot easier to deal with.
T.T.PRO.
5/5
Following an accident, my wife needed to claim in order to get proper treatment for her injuries. We have Greg and his team at The Personal Injury Lawyers to thank for making this possible. I cannot imagine a more supportive legal team – thoughtful and meticulous from the outset and throughout the entire process. Highly recommended!
PETER CEE
5/5
Angela at The Personal Injury Lawyers has been incredible to deal with. She has always shown professionalism and is very easy going and reliable. Angela managed to finalise my settlement 6 x more than I'd hoped for, to say I'm happy with her services is an understatement. Keep up the great work! And thanks again! Mellissah Patterson
MELLISSAH PATTERSON
5/5
Prudence Prescott has been absolutely incredible. She is extremely knowledgeable, patient, kind and understanding, and is an especially skilled litigator. Sensitive to the needs and best interests of her clients. I couldn’t have asked for a better lawyer.
OSC. PIXELS
5/5
I have had Tim help me out a few times with some issues and he has been excellent to work with. The correspondence has been fantastic through both situations . The result both times has been above my expectations. Thank you Tim for the great work
RICHARD PERTOT
5/5
I can't thank Allison and the team at The Personal Injury Lawyers enough for their patience, understanding and care throughout this process. They've been nothing but amazing. Their professionalism, expert advice and care have given me the confidence to pursue what is right. Their expert guidance has made the process easy to navigate and seamless. I would give more than 5 stars if I could.
CHANTALLE HANDLEY
5/5
Absolutely amazing from start to finish, they listen, also helpful with every step, and they explain things so make it easy to understand the process . Definitely recommend
GENEVIEVE BROCKES
5/5
I cannot thank Allison, Bridget and Ange enough for the help and effort with my recent case. They made everything seem so easy, were quick when I had a question or query and were always so lovely! Would recommend to anyone who needs a good injury lawyer. Thanks again guys x
ELLIS PARISH
5/5
Gerard from The Personal Injury Lawyers was brilliant, he was straight forward, highly professional and efficient. The service advice was clear and transparent enabling me to make easy and informed decisions. The Personal Injury Lawyers could not have assisted me more with my legal matter. Thank you.
ASHLEY
5/5
Seeking damages for a claim can seem like a daunting, impossible marathon, but the team here, especially Greg, were attentive and professional. I'd recommend them to anyone who feels that they need representation--they really do amazing work and are client-focused.
RUSSELL HOSP
5/5
A huge thank you to Prudence Prescott and her team at the Gold Coast office for an outstanding level of professionalism, understanding, compassion and determination which in turn resulted with an excellent outcome for my injury claim. I am greatly appreciative of the personal level of care and understanding given throughout the claim, and would highly recommend Prudence as Legal representation to family and friends if they were to seek compensation for an injury.
BRYCE SEMPLE
5/5
From the very first contact we made with The PIL team, we’ve had nothing but a positive experience. Vaughn and Zoe were both extremely professional and helpful at every step of the claims process for us. Their hard work in putting our case together resulted in an outcome above and beyond anything we could have anticipated. Vaughn deserves every bit of praise I could muster for his patience and empathy in regards to the injuries sustained and was most accomodating in helping us within these tricky parameters. They were upfront and realistic in how the claim was put together, and managed our expectations in the same realistic terms. I honestly could not recommend a better team. Thank You both.
BELINDA CRAFT
5/5
"This company has the highest standard of professionalism I have ever experienced. Having had a bad experience with my previous employer, I contacted PI Lawyers who assisted me all the way through to the end of my case. From the word go, they maintained a high standard of professional etiquette, which sadly lacks in this world today. They did what they said they would do always keeping me informed and never misleading me. I would particularly like to name ANGELA SYMONS, who maintained a high level of professionalism, willing to listen to my concerns and made me feel as if my case and circumstances were just as important as a high profile case. I would strongly recommend PI Lawyers to anyone. Thank you to everyone at PI Lawyers who had dealings with my case, across the board."
CHRISTINE HEATH
5/5
"This was my first experience ever to lodge an application for a compo after I hurt myself last year. Not knowing who to call, I picked up The Personal Injury Lawyers based on their reviews from the google search and glad I picked them. From start to the finish the entire process was well explained in simplified language. My Lawyer PP (her name initials) was very knowledgeable, patient and professional. She kept me informed throughout the claim process and responded to all my request and inquiries either in person or via email in timely manner. Thank you PP and the team for supporting me through the process. You guys are awesome."
A N
5/5
"Very few times I come across in life with such an excellent service that deserves a review with 5 stars! Despite that we decided not to proceed with my case, Greg Lauritsen-Damm did listen to me and gave me the best advice."
JUAN CARLOS CERON
5/5
"Five stars"
KENNETH DAVEY
5/5
"Had an amazing experience with Tim Cooper from TPIL, we were able to achieve the result I was after and everything went as smooth as possible."
ZANE RIVER
5/5
"If you are looking for a legal team to handle your personal injury claim then look no further. I cannot thank Greg Lauritsen-Damm and Stephanie enough for their expert knowledge, commitment and diligence in finalising my claim. From the initial enquiries to the claim settlement Greg and Stephanie were responsive, professional and always had my best interest at heart. I felt I could fully trust Greg and Stephanie knowing they possessed a wealth of knowledge, experience and I was always informed and updated with any progress or decision making processes around my claim. I will be forever grateful to Greg and Stephanie for their hard work in helping settle my claim and I cannot recommend their services enough to anyone who may be requiring legal assistance for a personal injury matter."
ANTONIA
5/5
"I started my process back in February 2019 following a car accident and dealt with Carrisa from the start. Carrisa went beyond my expectations in client satisfaction and her communication throughout my matter, was outstanding. I would highly recommend The Personal Injury Lawyers to anyone!! Carrisa you’re AMAZING!!!!"
GEORGENE SARINAS
5/5
"5 star's don't seem enough. Gerry, Zoe and Erin were fantastic. From day one they were amazing, both caring and professional. Not only did they work hard for the best outcome, they also took the time to make sure I was ok. I can't thank them enough."
DAVID KEOGH
5/5
"I spoke with Greg Lauritson-Damm about making my personal injury compensation claim. He listened as I told him about my circumstances and then guided me through the steps I next needed to take. He also followed up with emails in case I missed anything whilst we were talking. I found him to be most pleasant and knowledgeable. Thank you so much Greg."
NGHRITA RYAN
5/5
"My thanks to PI Lawyers team. To Greg and Stephanie who handled my case. I was kept well informed all the time and made aware of my options, all the way to the end."
JASON PANTON
5/5
Angela Symons from The Personal Injury Lawyers was a pleasure to work with, she always kept me up to date with what was happening, and she worked hard to get the best result for my claim. Angela was always friendly and informative, and i would highly recommend her to anyone. Very professional and a caring law firm, Thank you so much, Best Regards Robert Shaw
ROBERT SHAW
5/5
"I can highly recommend The Personal Injury Lawyers, especially Angela Symons. Angela supported me throughout my claim, was always responsive to my emails and answered any concerns I had. Overall I found Angela’s professionalism and knowledge exceeded my expectations."
KAREN
5/5
"I am submitting this review on behalf of my father who was the client. I would like to thank Erin, Tara, and Montana for all the effort that they put into my claim. It was greatly appreciated and I would be more than happy to refer her to anyone that may require her services. They all did an excellent job with the handling of both the claim and myself. On Erin's advice we decided to settle the claim. Whilst I was prepared to take it to trial, Erin advised me that it could have gone to court for a minimal gain or that we could have lost it all so in my case, settling the claim was the best outcome. Again, I would like to thank everyone who worked on my claim. Regards, Bob Piercey"
SHANTELLE TILAJI
5/5
"To all the staff at the Gold Coast Office..I would like to thank you all for dealing with my car accident (personal injury claim.) You have shown compassion, given me the correct advice from the momment our communication was initiated. I'd like to thank Greg for the encouragement and giving me the confidence to pursue this matter initially. I'd also like to acknowledge Allison as she was appointed as my lawyer in dealing with this matter. Allison was always available to reach out to, if I had any concerns or issues that were bothering me in regards to my case. She would always offer help and support. Xx I would like to thank you all, also for a successful outcome. Many Many Thanks Loretta"
LORETTA McKINNELL
5/5
"In 2015 I was stopped at a set of lights on my way to work I was turning from a side street to get onto the ICB. As my light went green and I started to turn, someone sped through a red light and smashed into me.
Over the next two weeks my back went from some slight discomfort to full blown 24/7 agony. I lost overtime at work, I had to give up playing sports with my friends for a really long time while I did physiotherapy and work cover and I wasn't really sure of what my next steps should be.
About 18 months later, I was on the mend but still suffering a lot of discomfort and was referred to TPIL. I was hesitant at first as I felt that there was a lot of stigma associated with making a claim from an accident but after speaking to PIL they re-assured me that a claim was the best possible next step for me as I needed to protect myself from not only the income that I had lost, but potential future lost income and the fact that my injury had prohibited me and would have a long lasting impact on the things that I enjoyed doing in my day to day life.
I was not in the wrong for my accident and I deserved to be compensated for the consequences that I suffered as a result. The team at TPIL agreed to take on my case and we have recently come to a positive result. The process was not an overnight one but Allison and her team were always there to answer my queries, provide me with timely updates and explain the legal jargon in a manner that I could easily understand.
Thank you very much to Allison, Angela, Bridgette and the entire TPIL team who assisted me throughout this whole process. If you are in the same boat as I was, I would highly recommend the services of the experts at The Personal Injury Lawyers"
Over the next two weeks my back went from some slight discomfort to full blown 24/7 agony. I lost overtime at work, I had to give up playing sports with my friends for a really long time while I did physiotherapy and work cover and I wasn't really sure of what my next steps should be.
About 18 months later, I was on the mend but still suffering a lot of discomfort and was referred to TPIL. I was hesitant at first as I felt that there was a lot of stigma associated with making a claim from an accident but after speaking to PIL they re-assured me that a claim was the best possible next step for me as I needed to protect myself from not only the income that I had lost, but potential future lost income and the fact that my injury had prohibited me and would have a long lasting impact on the things that I enjoyed doing in my day to day life.
I was not in the wrong for my accident and I deserved to be compensated for the consequences that I suffered as a result. The team at TPIL agreed to take on my case and we have recently come to a positive result. The process was not an overnight one but Allison and her team were always there to answer my queries, provide me with timely updates and explain the legal jargon in a manner that I could easily understand.
Thank you very much to Allison, Angela, Bridgette and the entire TPIL team who assisted me throughout this whole process. If you are in the same boat as I was, I would highly recommend the services of the experts at The Personal Injury Lawyers"
JOSH VICKERS
5/5
"The Personal injury lawyers team was just amazing!! They were so caring, kind, nice and etc. English is my second language but their instructions were so easy to understand. All I needed to do was just following their instructions. Also their response was so quick. As soon as I leave a message, they call me back.
5 stars are not enough, they deserve 7 stars.
Before I started my case, I had 2 choices and now I truly believe I made the best choice, which is Personal Injury Lawyers. Their professionalism wowed me really and truly. In my opinion they are the best by far.
Other lawyers cannot even come close!!! Thank you so much for everything!!!!"
5 stars are not enough, they deserve 7 stars.
Before I started my case, I had 2 choices and now I truly believe I made the best choice, which is Personal Injury Lawyers. Their professionalism wowed me really and truly. In my opinion they are the best by far.
Other lawyers cannot even come close!!! Thank you so much for everything!!!!"
NOBU CRESCENDO
5/5
"TPIL, especially my main contact Prudence Prescott, were amazing to deal with. They kept me informed on the status of my claim, guided me on the records that I needed to keep and brought everything together to ensure that they achieved the best possible outcome for me.
I would definitely use their services again!"
I would definitely use their services again!"
HELEN MOORE
5/5
"Would highly recommend the personal injury lawyers. Felt like all my needs were taken care of and they got the most out of my claim. Tim Cooper is an excellent solicitor.
He is very professional and always kept me informed with the progress of my claim. Very thankful for his work."
He is very professional and always kept me informed with the progress of my claim. Very thankful for his work."
DALLAS OKSANEN
5/5
Alison and team were absolutely so professional and made you feel at ease with all questions answered. I would recommend them to all my friends.
SHERRY KILSHAW
5/5
Yesterday I was researching legal options when faced with Motor vehicle road accidents. Although an ‘old Elephant’, I do present with a working knowledge of Australian Consumer Law and consumer rights. I spoke with Gerard, who instantly made me feel very comfortable, and confident that he was making an effort to disseminate the important information from the relevant data. He was interested in me and wanted to help. He made it a very pleasant customer service experience. People will miss what you say and what you do, but they will never forget the way you made them feel.!(quote). Thank you Gerard your service was very much appreciated.
PAT SUMPTON
5/5
I was lucky enough to have Greg Lauritsen-Damm on my case. He got me an amazing result and kept me well informed and comfortable throughout the whole process. He is the ultimate professional and I would gladly recommend him and his team to anybody!
JORDAN
5/5
"The Personal Injury Lawyers have been fantastic in settling our case. From day one, Carrisa Myers was an absolute pleasure to deal with. She was extremely professional, always there when we needed advice. We will be forever grateful for what you did for us. Thank you. I would not hesitate in recommending Carrisa and The Personal Injury Lawyers to anyone"
STEPHEN KEATING
5/5
"I was represented by Tim Cooper from the personal injury lawyers, when my claim started back in 2017. Throughout the entire process Tim has been understanding, supportive, knowledgeable and a great help to me. Was always easy to contact and if he was busy it wasn’t long before I was contacted back. They achieved what I believe to be the best result possible for me. Thank you so much Tim and the rest of the firm I highly recommend."
CHRIS
5/5
"I was represented by Greg Lauritsen-Damm from the Personal Injury Lawyers. I want to thank him and Stefanie for all their hard work. It was a difficult case, as I previously had started the compensation claim with a different law firm which made it much harder. Greg impressed me with his thorough and transparent approach, an eye for detail and he solved my problems intelligently, thoughtfully and with empathy, tailored to my specific circumstances. I really appreciated their great customer care, flexibility and fast responses, it didn’t matter at all that I was situated in North QLD. I can absolutely recommend this firm and would use their services again."
J KOBB
5/5
"Thank you to Vaughan for your help and advice. Although my claim wasn’t quite the area that this law firm handles, Vaughan was extremely helpful on the telephone and pointed me in the right direction and explained a lot of things to me that will help me a lot. Much appreciated."
LEANNE PIERCY
5/5
"I would just like thank everyone from The Personal Injury Lawyers especially Angela Symons with the help from Prue Prescott who without the help, understanding and emotional support, throughout my claim would have had been impossible to do without."
GEORGIA KENNEDY
5/5
"I could not have asked for a more friendly and professional team to look after me after such a traumatic experience. Everyone working alongside Tim Cooper looked after me throughout the entire process, making the daunting experience of engaging lawyers very manageable, and ending with a fantastic result. I cannot recommend Tim and his team highly enough. Thank you."
YASMIN DYER
5/5
"Gerry and Zoe were a great support throughout this stressful experience. We sometimes found ourselves in a very dark place through treatment and Gerry’ s responses were always very quick and reassuring!"
ANNE MCCREADY
5/5
"I would like to let you know that I am very pleased that Tim Cooper took my personal Injury case with a great outcome. Tim explained the pros and cons of settling my case, this was during a very difficult time in my life and I appreciate his professional guidance! Tim was a pleasure to work with, and he clearly explained step by step of my case. We settled and I was able to move forward without that constant stress. I highly recommend Tim Cooper to anyone with 5 star rating!!"
NAHID SAFARZADEGHAN
5/5
"I would just like to say a big thank you to Prudence Prescott, she has been amazing, if it wasn’t for her help and guidance I probably wouldn’t of made it through. I really consider her a friend now, thank you again"
BEN DILLON
5/5
"Thanks to Vaughan and the team for being so patient and helpful. It made the process easier. I would highly recommend them to anyone needing help."
LIZA ROBERTS
5/5
"Alison was the most caring person I have dealt with."
KATE HASSETT
5/5
"Thank you... for listening, for believing, for caring, for standing by me..and for everything. I truly appreciate it all."
SNOW
5/5
"Prudence and the team at Personal Injury Lawyers were absolutely brilliant in every way. Walking me through the process, explaining it all in a way that a normal person can understand. The team went out of their way to be there whenever I needed anything . With my injuries being shoulder related driving was an issue for me , Prudence drove the 150 klms for a face to face so I did not have to endure the pain and stress. Everything was organised and done on the day they stated. Would recommend them to anyone who needs this help."
SHANE PETERSON
5/5
"Tim Cooper was the solicitor in my case. I found comfort and confidence with him. He provided a step by step guide with my claim. There were moments that I cried when the pain was so bad and he simply listened. I would never want to go through this again but if ever, I would have no hesitation going through The Personal Injury Lawyers."
JACQUALINE HARDER
5/5
"My experience with The Personal Injury Lawyers was amazing. Especially Tim Cooper who right from the outset made me feel comfortable with an uncomfortable situation. His ability to articulate the situation in friendly layman terms ensured the case proceeded smoothly and successfully at all times. His follow up and attention to detail were nothing short of spectacular and was spot on with every twist and turn that occurred through the process. I only have the highest of regard for Tim and his team and would not only use him again without a second thought but would highly recommend Tim to anyone that needs to navigate the Personal Injury Claim process. Thank you Tim for all you have done for my family and I - it has been an absolute pleasure to meet and deal with someone of your abilities, empathy, knowledge and professionalism. Genuine 5 Star experience !!!!"
TRACEY F
5/5
Greg Lauritsen-Damm, who elected to take on my case went above and beyond to help with my claim. I found him very professional, constantly updating progress on my claim and I am extremely happy with the outcome I received. I would happily recommend Greg and The Personal Injury Lawyers to anyone who needs his expertise.
MANDY SPARKES
5/5
"I felt very lucky to have Prudence Prescott representing me during my successful workers compensation claim. I found her to be professional, very knowledgeable and quick to respond to my many concerns all throughout what was a very intricate claim. I highly recommend!"
JASON K
5/5
"Greg and the team at The Personal Injury Lawyers were professional, approachable, and incredibly supportive throughout the entire process. Greg’s empathy was genuine, and he really took the time to understand how my injuries impacted my life. He was very open and honest about what I should expect, and made sure I understood the process each step of the way. Personal Injury claims are far from enjoyable, but the process was made so much more palatable by having such a supportive and highly skilled team fighting for me."
ABBEY MUNRO
5/5
"Erin, thank you so much for all of your help with my personal injury claim. While it took more than three years to get everything settled I felt very calm and supported throughout the whole process by you and your team. Your communication was clear and you were very professional. I would never have received such a good settlement without The Personal Injury Lawyers and feel very pleased with the outcome."
RACHEL
5/5
"Thank you to Angela & Greg from The Personal Injury Lawyers for their professional expertise and also to the Personal Injury Lawyers team for their excellent service and work in settling my personal injury claim. Ensuring that the process went very smooth, despite the other party doing everything in their power to not be reasonable or fair. The process in my case was very lengthy & involved, in saying that Angela & Greg explained in great detail of the importance of why everything had to be completed in a very thorough way. Angela & Greg at all times had my best interests and they did everything they could to ensure I was compensated and happy with the outcome I received. I would highly recommend Angela & Greg to anybody with any compensation related matter, they both are very professional, honest and informative throughout my case."
PAUL DALE
If you’re a client, or we have helped you in some way, a Google 5 Star ★★★★★ review is extremely important to us as a way to hear and share positive feedback. It only takes a few minutes of your time, yet can make the world of difference to our staff and to other future clients.
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